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Service Desk Induction Training Program
Optus
Michael was engaged to design and develop an instructor-led induction training program for a third-party, offfshore contact centre partner.
Location
Macquarie Park NSW 2113, Australia
Solution Type
Instructor-led Training
Industry Type
Telecommunications
Subject Area
Induction, Cross-Cultural Awareness, Telephone Skills, Communication Skills, Product Knowledge, Incident Management
Service Type
Instructional Design
Deliverables
Facilitator Guides, Participant Workbooks, Presentation Slides
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