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Customer Service Representative Induction Refresh
Westpac
Michael was engaged to review and refresh a three-week induction training program for branch-based Customer Service Representatives.
Location
Sydney NSW, Australia
Solution Type
Training Needs Analysis, Instructor-led Training
Industry Type
Banking
Subject Area
Induction, Retail Banking Operations, Technical Operations
Service Type
Instructional Design
Deliverables
Facilitator Guides, Participant Workbooks
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