top of page
Customer Service Framework and eLearning Program
APRA AMCOS
Michael was engaged to design and deliver a suite of customer service eLearning modules for membership services team members. This included development of a Customer Contact Framework which articulated the organisation's required customer contact behaviours.
Location
Sydney NSW, Australia
Solution Type
Digital Learning
Industry Type
Music Rights Management
Subject Area
Customer Service Skills
Service Type
Instructional Design
Deliverables
eLearning Modules, Role-model Videos
bottom of page