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CRM User Guides and Reference-based Training
APRA AMCOS
Michael was engaged to analyse, design, and develop a suite of system user guides and reference-based training courses to support introduction of a new customer relationship management (CRM) system.
Location
Sydney NSW, Australia
Solution Type
On-The-Job Reference, Reference-based Training, Instructor-led Training, Digital Learning
Industry Type
Music Rights Management
Subject Area
Business Systems, Customer Relationship Management
Service Type
Instructional Design
Deliverables
Procedure Guides, Presentation Slides, Facilitator Guides, How To Videos
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