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Bereavement Services Capability Uplift
NAB
Michael was engaged to design and develop a capability framework and associated initiatives to support a capability uplift.
Location
Melbourne VIC, Australia
Solution Type
Digital Learning, On-The-Job Reference, Capability Framework
Industry Type
Banking
Subject Area
Banking Operations
Service Type
Consulting, Instructional Design, Technical Writing
Deliverables
Analysis and Design Report, Capability Review Report, How To Videos, Procedure Guides, Reference-based Training, eLearning Modules, Recruitment Guides
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