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Aspire Customer Service Training and Coaching Program
Quay Credit Union
Michael was engaged to analyse, design, develop, and deliver a Customer Service training and coaching program for contact centre-based banking specialists.
Location
Sydney NSW, Australia
Solution Type
Instructor-led Training, On-The-Job Coaching Sessions
Industry Type
Banking
Subject Area
Relationship Management, Customer Service Skills
Service Type
Instructional Design, Training Facilitation
Deliverables
Quick Reference Cards, Observation Checklists, Facilitator Guides, Participant Workbooks, Presentation Slides, Workshop Delivery, On-The-Job Coaching Delivery
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